Support

Get in touch

Write to us at [contact address to be added] and we aim to reply within two working days. Telling us your device, your app version (Settings → About → Version) and what you were doing when it went wrong gets you a useful answer much faster.

Managing your subscription

Open Settings → Manage subscription in the app to switch plan, cancel, or request a refund. You can also cancel from your Apple or Google account settings.

Reinstalled the app or changed phone? Settings → Restore purchases brings your subscription back on the same store account.

Getting a copy of your data, or deleting it

Write to us at [contact address to be added] from the address on your account and ask. We will send an export, or delete everything, within 30 days. Deleting is permanent — your plan does not come back.

Common questions

Does Raky connect to my bank? No, and it never asks to. You tell it what comes in and it plans from there.

Can I change the currency? Yes — Settings → Currency.

Is my plan on my other devices? Yes, sign in with the same account.

Reporting a security problem

If you have found a vulnerability, please report it to [contact address to be added] with the details rather than posting it publicly, and give us a reasonable chance to fix it. We will credit you if you would like.